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Relationship Officer
4 days ago
ABOUT THE COMPANY
People Capacity Management is a human resources and management consulting firm located in Lagos, Nigeria. We provide services, expertise and resources to both the private and public sectors through our deep knowledge of issues specific to industries and sectors.
We are committed to meeting the needs of our clients in a timely and cost effective manner. Our goal is to offer our clients the option that best suits their needs, be it a short or long term assignment, or on a project or ad hoc basis.
JOB SUMMARY
Must have a B.Sc / BA Degree in Customer Relations or a relevant course.Must have 5-8 years client management experience.Must have relevant professional certifications.Should reside in Lagos or environs.Must look professional and presentable.Must speak eloquently.
RESPONSIBILITIES
Manage and nurture client relationships to maximize client satisfaction and loyalty.Serve as the primary point of contact for clients, addressing their inquiries and concerns in a timely and professional manner.Understand clients' business goals, needs, and challenges to provide tailored solutions and recommendations.Collaborate with internal teams to deliver exceptional service and exceed client expectations.Identify opportunities for upselling and cross-selling products or services to existing clients.Develop and implement strategies to retain and expand client accounts.
REQUIRED SKILLS
Customer service, Sales strategy, Customer support, CRM systems, Communication, Customer relations
REQUIRED EDUCATION
Bachelor's degree
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