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SME Relationship Officer
1 week ago
Responsibilities
- SME Clients Prospection
- SME Clients Management Loan, Deposit & Financial services
- Debt/Recovery Management
Customer Service Management
Commercial Activities:
- Prospect SME clients in the zone of intervention markets and commercial areas by collaborating with the other SME managers
- To introduce Advans La Fayette MFB products and services to target population
- To follow-up the prospects by a regular contact with the identified potential clients
- To propose the new products and services to his/her current clients and associates
- To identify clients' needs and propose new products/services to the management
- Manage relationship with his/her client and give financial advice
Loan Activities:
- To assist the clients for loan application
- To conduct an accurate loan appraisal and to collect detailed information personal, business, guaranties on the field.
- To present the loan request at the Loan committee
- To monitor the loan portfolio and to follow the timely repayment
- To organize recovery actions in case of late repayment
- To maintain a regular contact with clients by organizing visit on the field
- To become a respected and active stakeholder in the intervention zone by spending most of the time on the field and creating a trusty relationship with SME clients
Savings and Deposits Activities:
- To encourage and ensure the SME clients maintain an active deposit account with the bank
- To introduce Advans La Fayette MFB's financial services to target population, follow up on these prospects to create a strong deposit portfolio
Administrative Tasks:
- To keep complete and detailed documentation on each client
- To input and update client data in the CRM and other business tools provide by the company
- To create and update loan applications in the MIS
Organization and Control:
- To prepare a weekly planning with the expected tasks and visits to be done
- To share information and best practices with the other SME Managers
- To report all the issues related to the job with the Branch Manager
- To analyse the client portfolio by using operational reports
Requirements
- Applicant must have worked as a Client Officer for a minimum of Thirty-six months as a Client Officer in the bank or currently works as a Team Leader.
Additional Knowledge / Skills Required:
- Practical knowledge of micro/small/medium businesses
- Knowledge of the microfinance bank sector is an advantage
- Good writing skills
- Knowledge of the major local languages
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