Relationship Officer

3 days ago

Lagos, Lagos, Nigeria Maritime Microfinance Bank Limited MMFB Full time
  • We are looking for a Relationship Officer to build and maintain relationships with clients and customers.
  • The ideal candidate will have strong interpersonal skills, sales experience, and the ability to understand customer needs and preferences.
  • This role requires excellent communication skills, customer service orientation, and the ability to meet sales targets.

Roles and Duties

  • Build and maintain relationships with clients, customers, and partners through regular communication and engagement activities.
  • Understand customer needs, preferences, and expectations to provide personalized service and support.
  • Promote products and services to clients through effective sales presentations, demonstrations, and discussions.
  • Identify opportunities to cross-sell or up sell products and services to existing clients.
  • Respond to inquiries, complaints, and requests from clients in a timely and professional manner.
  • Collaborate with internal teams, including sales, marketing, and operations, to address customer needs and resolve issues.
  • Meet sales targets and performance metrics, such as revenue goals, customer satisfaction ratings, and retention rates.
  • Keep updated on industry trends, market developments, and competitor activities to identify opportunities and challenges.
  • Maintain accurate and organized records of client interactions, transactions, and sales activities.
  • Participate in training and professional development activities to enhance sales and relationship management skills.

Requirements and Qualifications:

  • Bachelor's degree in Business Administration, Marketing, or related field.
  • Proven experience in sales, customer service, or relationship management.
  • Strong interpersonal and communication skills.
  • 2-3 years in Microfinance Banking is an added advantage
  • Sales orientation and ability to meet targets.
  • Customer service orientation and problem-solving abilities.
  • Ability to understand customer needs and preferences.
  • Adaptability and flexibility in a fast-paced environment.
  • Team player with the ability to collaborate effectively with internal teams.
  • Integrity and professionalism in handling client relationships and confidential information.
  • Willingness to travel as needed for client meetings and events.

Skills Required:

  • Relationship management
  • Sales
  • Communication
  • Customer service
  • Problem-solving
  • Adaptability
  • Teamwork
  • Integrity
  • Sales target achievement
  • Market knowledge

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