IT Support Officer

1 month ago


Lagos, Lagos, Nigeria Maybrands Limited Full time

Job Description Summary: Monitor and maintain computer systems and networks, providing technical support and advice to users, with a focus on troubleshooting and problem-solving.

The role involves monitoring and maintaining the organization's computer systems and networks, ensuring they run smoothly and providing technical support and advice to computer users. Key responsibilities include:

  • Installing and configuring computer hardware, software, systems, networks, printers and scanners, operating systems and applications.
  • Investigating, diagnosing, and solving computer software and hardware faults.
  • Planning and undertaking scheduled maintenance upgrades.
  • Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
  • Networking of Systems.
  • Installation of Software and enrollment of System Users.
  • Monitor and maintain computer systems, networks, and CCTV weekly.
  • Talk staff through a series of actions, either face to face or over the telephone.
  • Replace parts as required.
  • Provide support, including procedural documentation by preparing user guides.
  • Support the roll-out of new applications, ERPs, etc.
  • Setting up new users' accounts and profiles and dealing with password issues on software.
  • Responding to technical issues within a timely manner.
  • Work continuously on a task until completion.
  • Prioritize, manage multiple open cases at one time and ensure cases are closed within a short timeframe.
  • Establish a good working relationship with software developers.
  • Test and evaluate new technology/software.
  • Conduct data and network security.
  • Handle control over and maintenance of user accounts.
  • Assist the Web administrator on e-commerce-related issues as required.
  • Provide support to other departments as needed.
  • Participate in stock take exercises when required.
  • Refer to internal resources to provide accurate technical solutions.
  • Perform other duties as instructed by management.

Requirements:

  • A good degree in a relevant field with at least 2 years of proven experience.
  • Experience in the retail industry or a fast-growing company is an advantage.

Key Skills:

  • Advanced knowledge of software and operating systems.
  • Excellent listening and questioning skills, combined with the ability to interact confidently with staff.
  • Strong organizational and analytical skills that reflect the ability to perform and prioritize multiple tasks seamlessly.
  • Good written and verbal communication skills.
  • Demonstrated proactive approaches to problem-solving with strong decision-making capability.
  • Highly professional and ethical with the ability to maintain confidentiality.
  • Self-starter with mature analytical skills and ability to work under pressure.
  • Excellent organisational skills.
  • Good negotiation and persuasion skills.
  • A good working knowledge of Microsoft Office tools such as Windows, Word, Outlook and Excel.
  • Ability to adapt swiftly to new software and train other staff.

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