IT Support Officer
1 month ago
Job Description Summary: Monitor and maintain computer systems and networks, providing technical support and advice to users, with a focus on troubleshooting and problem-solving.
The role involves monitoring and maintaining the organization's computer systems and networks, ensuring they run smoothly and providing technical support and advice to computer users. Key responsibilities include:
- Installing and configuring computer hardware, software, systems, networks, printers and scanners, operating systems and applications.
- Investigating, diagnosing, and solving computer software and hardware faults.
- Planning and undertaking scheduled maintenance upgrades.
- Troubleshooting system and network problems and diagnosing and solving hardware or software faults.
- Networking of Systems.
- Installation of Software and enrollment of System Users.
- Monitor and maintain computer systems, networks, and CCTV weekly.
- Talk staff through a series of actions, either face to face or over the telephone.
- Replace parts as required.
- Provide support, including procedural documentation by preparing user guides.
- Support the roll-out of new applications, ERPs, etc.
- Setting up new users' accounts and profiles and dealing with password issues on software.
- Responding to technical issues within a timely manner.
- Work continuously on a task until completion.
- Prioritize, manage multiple open cases at one time and ensure cases are closed within a short timeframe.
- Establish a good working relationship with software developers.
- Test and evaluate new technology/software.
- Conduct data and network security.
- Handle control over and maintenance of user accounts.
- Assist the Web administrator on e-commerce-related issues as required.
- Provide support to other departments as needed.
- Participate in stock take exercises when required.
- Refer to internal resources to provide accurate technical solutions.
- Perform other duties as instructed by management.
Requirements:
- A good degree in a relevant field with at least 2 years of proven experience.
- Experience in the retail industry or a fast-growing company is an advantage.
Key Skills:
- Advanced knowledge of software and operating systems.
- Excellent listening and questioning skills, combined with the ability to interact confidently with staff.
- Strong organizational and analytical skills that reflect the ability to perform and prioritize multiple tasks seamlessly.
- Good written and verbal communication skills.
- Demonstrated proactive approaches to problem-solving with strong decision-making capability.
- Highly professional and ethical with the ability to maintain confidentiality.
- Self-starter with mature analytical skills and ability to work under pressure.
- Excellent organisational skills.
- Good negotiation and persuasion skills.
- A good working knowledge of Microsoft Office tools such as Windows, Word, Outlook and Excel.
- Ability to adapt swiftly to new software and train other staff.
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