Client Relations and Community Manager

2 months ago

Lagos, Nigeria Jenniez School of African Interior Design Full time

Location: Lekki
Reports to: CEO

Job Summary
The Client Relations and Account Manager at Jenniez School of African Interior Design and Jenniez Designs will be responsible for managing relationships with both students and design clients. This individual will ensure that clients’ needs are met, address concerns, and maintain a high level of satisfaction throughout their experience with the company. They will act as the primary liaison between the clients and internal teams, ensuring the seamless execution of projects and services. The role involves overseeing the client lifecycle from onboarding to project completion, while continuously nurturing long-term relationships.

Key Responsibilities
1. Client Onboarding and Communication
Serve as the primary point of contact for new students and design clients, ensuring a smooth onboarding process.
Clearly communicate project timelines, deliverables, and expectations to clients, ensuring they understand the process from start to finish.
Maintain regular communication with clients throughout the project lifecycle, providing updates, addressing concerns, and adjusting plans as needed.
Foster positive relationships through regular check-ins and proactive engagement.
2. Account Management
Manage client accounts, ensuring that all contractual obligations are met and services are delivered according to agreed-upon terms.
Monitor ongoing projects, courses, or services to ensure they are aligned with client expectations and satisfaction.
Anticipate client needs and suggest relevant services or solutions that Jenniez Designs or the school can provide.
Resolve any client issues, complaints, or conflicts in a timely and professional manner to maintain high client satisfaction.
3. Collaboration with Internal Teams
Work closely with the design, operations, and academic teams to ensure that projects and courses are delivered on time and meet the company’s standards.
Collaborate with the Project Manager to ensure project timelines, budgets, and deliverables are communicated to clients and met.
Liaise with the Marketing and Sales Manager to ensure alignment on client expectations and service delivery.
Provide feedback from clients to internal teams to continuously improve processes and services.
4. Client Retention and Upselling
Build and maintain long-term relationships with clients to ensure repeat business and referrals.
Identify opportunities for upselling or cross-selling additional services, courses, or design solutions based on client needs and interests.
Develop loyalty programs, promotions, or offers to retain clients and encourage continued engagement with the school and design services.
Track and analyze client feedback, ensuring that the company’s offerings are continuously optimized to meet evolving client needs.
5. Contract and Financial Management
Prepare and manage client contracts, ensuring that terms, conditions, and deliverables are clearly outlined.
Ensure that all services are billed accurately and in a timely manner, coordinating with the Finance Manager to manage invoicing and payments.
Monitor client account balances, following up on unpaid invoices, and ensuring that all financial matters are settled before project completion.
Provide regular financial reports on client accounts, highlighting potential issues or opportunities for growth.
6. Event and Experience Management
Organize and manage client-facing events such as open days, design consultations, project presentations, and student orientations.
Ensure that events run smoothly and that client experiences are memorable, high-quality, and aligned with the brand’s values.
Gather client feedback after events and continuously improve the experience for future engagements.
7. Reporting and Client Data Management
Maintain up-to-date records of all client interactions, contracts, and feedback in the company’s CRM system.
Track and report on key metrics such as client satisfaction, retention rates, and revenue generated from client accounts.
Prepare monthly or quarterly reports for the CEO on client relations activities, including performance indicators and any areas requiring attention.
Analyze client data to identify trends, opportunities, and potential risks to client relationships.
Qualifications and Experience
Education:

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.
Certifications in Customer Relationship Management (CRM) or Account Management are an advantage.
Experience:

Minimum of 5 years of experience in client relations, account management, or customer service, preferably in design, education, or a service-oriented industry.
Proven track record of managing and maintaining client relationships, resolving conflicts, and driving customer satisfaction.
Experience with CRM software (e.g., Salesforce, HubSpot, Zoho) and client management tools.
Skills:

Strong communication and interpersonal skills.
Ability to manage multiple client accounts simultaneously.
Excellent organizational and time management abilities.
Problem-solving and conflict resolution skills.
Negotiation and sales skills to support upselling and contract management.
Proficient in Microsoft Office Suite and other project management tools.

Key Competencies
Customer-Centric Approach: Focused on understanding client needs and delivering outstanding service.
Relationship Building: Ability to develop and maintain positive relationships with clients over the long term.
Problem Solving: Adept at handling client issues, finding solutions, and resolving conflicts efficiently.
Time Management: Skilled in managing time effectively and prioritizing tasks to meet client deadlines.
Proactive: Able to anticipate client needs and offer solutions before problems arise.

  • Client Relations and Community Manager

    4 weeks ago

    Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    Job SummaryThe Client Relations and Community Manager at Jenniez School of African Interior Design will be responsible for managing relationships with both students and design clients. This individual will ensure that clients' needs are met, address concerns, and maintain a high level of satisfaction throughout their experience with the company.Key...

  • Client Relations and Community Manager

    4 weeks ago

    Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    Job SummaryThe Client Relations and Community Manager at Jenniez School of African Interior Design will be responsible for managing relationships with both students and design clients. This individual will ensure that clients' needs are met, address concerns, and maintain a high level of satisfaction throughout their experience with the company.Key...

  • Client Relations and Community Manager

    2 weeks ago

    Lagos, Lagos, Nigeria Jenniez School of African Interior Design Full time

    Job SummaryThe Client Relations and Community Manager at Jenniez School of African Interior Design will be responsible for managing relationships with both students and design clients. This individual will ensure that clients' needs are met, address concerns, and maintain a high level of satisfaction throughout their experience with the company. They will...

  • Client Relationship Manager

    1 month ago

    Lagos, Lagos, Nigeria Xymbolic Development Limited Full time

    Manage client relationships and sales processes from initial contact to post-sale support. Key responsibilities include: Managing client and sales databases, ensuring data accuracy and updating information regularly. Handling sales documentation accurately and efficiently, ensuring compliance with regulatory requirements. Collecting, managing, and...

  • Client Relationship Manager

    2 months ago

    Lagos, Nigeria Xymbolic Development Limited Full time

    Job Summary:Client Relationship Manager is responsible for managing relationships with clients throughout the sales process, from initial contact to post-sale support.Key Responsibilities:Manage client and sales databases, updating information regularly and ensuring data accuracy on Zoho books.Handle all sales documentation accurately and efficiently,...

  • Community Relations Specialist

    3 weeks ago

    Lagos, Lagos, Nigeria Pruvia Integrated Limited Full time

    Job DescriptionLocation: Ikeja LagosJob Type: Full TimeCompany: Pruvia Integrated LimitedJob BriefWe are seeking a highly skilled Community Manager to oversee our online and offline community engagement strategies. As a Community Manager, you will be responsible for creating and implementing social media campaigns, managing our online presence, and building...

  • Senior Client Relationship Manager

    4 weeks ago

    Lagos, Lagos, Nigeria KimberlyRyanLimited Full time

    Client Profile: Kimberly Ryan Limited is a leading asset management and investment banking firm that provides expert advice and a wide range of financial products and services to grow clients' wealth and support them in achieving their financial goals. Responsibilities: * Develop and manage a portfolio of clients, ensuring a high level of service and...

  • Client Acquisition Partner

    2 weeks ago

    Lagos, Lagos, Nigeria Kisha Immigration Full time

    About Kisha ConsultingKisha Consulting is a dynamic and rapidly growing consultancy firm specializing in immigration and relocation services to the UK, US, and Canada. Our mission is to provide tailored solutions to individuals and families seeking to relocate or migrate for studies, permanent residency, start-up visas, business immigration, or citizenship...

  • Community Manager

    2 months ago

    Lagos, Lagos, Nigeria estrada international staffing solutions Full time ₦300 - ₦500 per month

    Job Title: Community ManagerLocation: lagosLocation: EdtechKey Objectives:The Community Manager will be crucial in building and nurturing a vibrant and engaged community around Learnstar. Key objectives include developing and executing community engagement strategies, managing online and offlineevents, fostering stakeholder relationships, and driving user...

  • Partner - Client Acquisition Specialist

    4 weeks ago

    Lagos, Lagos, Nigeria Kisha Immigration Full time

    About Kisha ConsultingKisha Consulting is a dynamic and rapidly growing consultancy firm specializing in immigration and relocation services to the UK, US, and Canada. Our mission is to provide tailored solutions to individuals and families seeking to relocate or migrate for studies, permanent residency, start-up visas, business immigration, or citizenship...

  • Partner - Client Acquisition Specialist

    2 months ago

    Lagos, Nigeria Kisha Immigration Full time

    About Kisha Consulting: Kisha Consulting is a dynamic and rapidly growing consultancy firm specializing in immigration and relocation services to the UK, US, and Canada. Our mission is to provide tailored solutions to individuals and families seeking to relocate or migrate for studies, permanent residency, start-up visas, business immigration, or...

  • Client Support Liaison

    2 weeks ago

    Lagos, Lagos, Nigeria Kisha Immigration Full time

    Job OverviewAt Kisha Immigration, we're looking for a skilled Client Support Specialist to join our team. As a Client Support Specialist, you will play a vital role in providing exceptional customer service to our clients. You will be responsible for handling their inquiries, managing their expectations, and ensuring their immigration process is smooth and...

  • Partner - Client Acquisition Specialist

    4 weeks ago

    Lagos, Lagos, Nigeria Kisha Immigration Full time

    About Kisha ConsultingKisha Consulting is a dynamic and rapidly growing consultancy firm specializing in immigration and relocation services to the UK, US, and Canada. Our mission is to provide tailored solutions to individuals and families seeking to relocate or migrate for studies, permanent residency, start-up visas, business immigration, or citizenship...

  • Client Support Specialist

    4 weeks ago

    Lagos, Lagos, Nigeria Kisha Immigration Full time

    Job Title: Client Support SpecialistThis is a full-time remote role for a Client Support Specialist. The Client Support Specialist will be responsible for providing excellent customer service to our clients, handling their inquiries about our services, managing customer satisfaction, and providing support ensuring their immigration process is seamless and...

  • Client Support Specialist

    4 weeks ago

    Lagos, Lagos, Nigeria Kisha Immigration Full time

    Client Support SpecialistThis is a full-time remote role for a Client Support Specialist. The Client Support Specialist will be responsible for providing exceptional customer service to our clients, handling their inquiries about our services, managing customer satisfaction, and providing support ensuring their immigration process is seamless and...

  • Community Manager

    3 weeks ago

    Lagos, Nigeria Pruvia Integrated Limited Full time

    Location: Ikeja Lagos Job Type: Full Time Company: Real Estate Job brief We are looking for a qualified Community manager to join our team. If you are a tech-savvy professional, experienced in social media, PR and promotional events, we would like to meet you. Our ideal candidate has exceptional oral and written communication skills and is able to develop...

  • Client Support Specialist

    2 months ago

    Lagos, Nigeria Kisha Immigration Full time

    This is a full-time remote role for a Client Support Specialist. The Client Support Specialist will be responsible for providing excellent customer service to our clients, handling their inquiries about our services, managing customer satisfaction, and providing support ensuring their immigration process is seamless and successful. You will work closely with...

  • Insurance Development and Client Acquisition Specialist

    7 days ago

    Lagos, Lagos, Nigeria Poise Graduate Finishing Academy Full time

    Job OverviewWe are seeking a highly motivated and results-driven Insurance Marketing and Sales Officer to join our team at Poise Graduate Finishing Academy.Key Responsibilities:- Identify and acquire new insurance clients through effective marketing and sales strategiesAbout You:- Self-motivated individual with a proven track record of success in sales or...

  • Community Manager Volunteer

    2 months ago

    Lagos, Nigeria FriendnPal Full time

    We are seeking a dedicated and passionate Community Manager Volunteer to join our team. As a Community Manager, you will be responsible for building, engaging, and growing our community of supporters, volunteers, and stakeholders. Key Responsibilities: Foster a positive and supportive online community environment across various platforms (e.g., social...

  • Communications Lead

    1 month ago

    Lagos, Lagos, Nigeria West Africa Vocational Education WAVE Full time

    Develop and implement effective communication strategies to enhance brand reputation and engagement with key stakeholders. The Communications Lead will oversee the creation of compelling content, manage media relations, and coordinate internal and external communication initiatives. Responsibilities: Brand Identity: Develop and maintain a strong,...