Customer Service Representative

3 days ago


Ajah Ward, Nigeria ZEALAND PROPERTIES LIMITED Full time

About the Role:

We are seeking a highly skilled and experienced Front Desk Officer to join our team at Zealand Properties Limited. This individual will be responsible for providing exceptional customer service, managing inquiries, and ensuring the efficient operation of the front desk area.

Key Responsibilities:

  • Provide a warm and welcoming experience for visitors, clients, and employees.
  • Manage incoming calls, emails, and inquiries, and direct them to the appropriate departments or individuals.
  • Maintain a clean and organized front desk area, ensuring it is always presentable.
  • Coordinate with staff members to schedule appointments and meetings.
  • Perform administrative tasks such as sorting and distributing mail, ordering office supplies, and maintaining records.
  • Provide information to visitors regarding company policies, procedures, and facilities.
  • Assist with troubleshooting office equipment and collaborate with other departments.
  • Handle inquiries and complaints promptly and professionally.
  • Uphold confidentiality and discretion when handling sensitive information.

Requirements:

  • B.sc in any discipline or equivalent certification in office administration.
  • Proven experience in a similar role.
  • Excellent communication and interpersonal skills.
  • Strong organizational and multitasking abilities.
  • Proficiency in Microsoft Office Suite and basic computer skills.
  • Ability to remain calm and composed under pressure.
  • Knowledge of office equipment and procedures.
  • Professional appearance and demeanor.


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