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Sales Officer

1 month ago

Lagos, Lagos, Nigeria BLAKSKILL LIMITED Full time
Position: Sales Officer (Sanitary & Bathroom Wares)
Industry: Lifestyle Solutions
Location: Lagos
Job Type: Full-Time (On-site)
Budget: NGN 250,000 - NGN 350,000 Monthly

Job Description (Summary)
As a Sales Consultant (Officer), you will play a key role in increasing sales revenue by networking with potential clients, managing customer accounts, and negotiating trading terms. You will work closely with internal teams and external stakeholders to ensure a seamless customer experience and business growth.
Sales and Client Management:
Network and partner with building construction companies and other prospective clients to create sales opportunities.
Negotiate and close sales deals to contribute to the achievement of team and departmental targets.
Prepare proposals and quotations for total bathroom solutions, collaborating with the technical team on installation proposals.
Manage customer/client accounts, ensuring knowledge of key account status and following up on outstanding invoices.
Ensure clients receive professional and high-quality service to increase satisfaction and retention.
Address and escalate customer complaints as necessary.
Establish, develop, and maintain relationships with current and prospective customers to generate new business opportunities.
Oversee selling activities with key customers, ensuring alignment with business objectives.
Negotiate trading terms with customers to meet volume and pricing goals.
Address major customer complaints and complex claims to ensure resolution.
Ensure timely delivery of reports on customer needs, problems, competitive activities, and market opportunities.
Marketing:
Develop strategies and action plans to improve short- and long-term sales profitability.
Identify and penetrate new profitable markets to drive revenue growth.
Participate in marketing events such as trade shows, seminars, and telemarketing activities.
Communicate new product and service opportunities and special developments to relevant company staff.
Create and manage customer value plans for existing customers to highlight profile, share, and value opportunities.
Build and maintain relationships with key stakeholders such as specifiers, plumbers, and installers to enhance business alliances.
Supply Management:
Coordinate supply logistics with the technical team to ensure seamless order fulfillment and customer satisfaction.
Stakeholder and Client Relationship Management:
Maintain professional relationships with internal departments such as Logistics, Sales, and Technical teams to ensure smooth operations.
Ensure effective communication between the sales unit and other departments to optimize sales performance and service delivery.

Required Competencies
Sales Opportunity Management & Customer Focus
Strong Interpersonal & Communication Skills
Business Acumen & Market Intelligence
Quotation Preparation & Pricing Strategy
Attention to Detail & Time Management
Stakeholder Engagement & Relationship Management
Product & Market Knowledge
Customer Relationship Management
Long-Term Business Growth Planning
Contract Negotiation & Deal Closing
Problem-Solving & Decision-Making
Revenue Optimization & Sales Expansion
Strategic Prospecting & Lead Conversion
Innovation & Initiative
Strategic Conceptual Selling
Financial Analysis & Forecasting
Adaptability & Change Management

Required Qualifications & Experience
Minimum of 3-5 years of relevant experience in sales, preferably in a high-end sales environment.
Bachelor's Degree (B.Sc) in any discipline.
Proven track record of meeting and exceeding sales targets.
Strong client management and negotiation skills.
Proficiency in Microsoft Office tools (Excel, Word, PowerPoint).
Experience with ERPs and CRM systems is an added advantage.
Excellent interpersonal and communication skills.