Customer Experience Manager @ SPLICE

1 week ago


Lagos, Lagos, Nigeria TALENT by venstrap Full time
Operations Generalist - SPLICE

We are seeking an Operations Generalist to join our team at TALENT by venstrap.

About the Role:

The Operations Generalist will be responsible for managing onboarding processes for new customers, ensuring a smooth transition and optimal product adoption while acting as the primary point of contact.

Responsibilities:

  • Manage customer health metrics (e.g., churn, NPS, engagement rates) and proactively address issues to improve customer satisfaction and retention.
  • Collaborate with product and engineering teams to relay customer feedback and improve the user experience.
  • Manage the scheduling and coordination of product demos for prospective clients, ensuring seamless communication between sales representatives and prospects, and following up post-demo to clarify next steps.
  • Assist in prospecting efforts by researching potential leads, identifying decision-makers, and developing outbound prospecting campaigns (email, LinkedIn, cold calling) to generate new leads.
  • Qualify inbound leads by assessing their readiness to purchase, before passing them to the sales team.
  • Maintain a consistent flow of leads, assist in forecasting and reporting sales metrics, and prepare regular reports for leadership.

Requirements:

  • A Bachelor's degree in Business, Marketing, Communications, or a related field.
  • 2-4 years of experience in sales, customer service, or a related role, with previous experience in a B2B or SaaS environment being a plus.
  • Strong communication and interpersonal skills, with the ability to build rapport and establish relationships with potential clients.
  • Excellent organizational and time-management abilities.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).
  • Familiarity with CRM software (e.g., Salesforce) is a plus.
  • A self-motivated attitude with a willingness to learn and take initiative.

We Offer:

  • A competitive salary and performance-based incentives.
  • Opportunities for professional growth and advancement within the company.
  • A supportive and inclusive company culture.

We foster a collaborative environment where team players with an enthusiastic and positive attitude thrive, demonstrating resilience in the face of challenges while being detail-oriented and thorough in their follow-up activities.



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