Frontline Client Care Specialist

4 days ago


Ikeja, Lagos, Nigeria Kitchessence Full time
Job Summary

We are looking for a skilled Frontline Client Care Specialist to join our team at Kitchessence. In this role, you will be responsible for providing world-class customer service, addressing customer inquiries, and resolving issues in a timely and professional manner.

Key Responsibilities:
  • Customer Interaction: Engage with customers through various online channels, responding promptly to inquiries and concerns.
  • Issue Resolution: Identify and resolve customer complaints and issues, escalating matters when necessary.
  • Product Knowledge: Provide accurate and detailed information about products and services, helping customers make informed decisions.
  • Order Management: Process orders and manage returns efficiently, maintaining high levels of customer satisfaction.

You will work collaboratively with the team to develop and implement strategies that enhance the customer experience. If you are a results-driven individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity.



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