Customer Service Ambassador

2 days ago


Ikeja, Lagos, Nigeria Pruvia Integrated Limited Full time

We are seeking a highly skilled and experienced Customer Service Ambassador to join our team at Pruvia Integrated Limited.

Job Overview

The ideal candidate will be responsible for providing exceptional customer service, responding promptly to inquiries via various channels, and ensuring that customers receive top-notch support.

Key Responsibilities
  • Respond to customer inquiries via phone, email, and social media platforms in a timely and professional manner.
  • Provide accurate information regarding products and services, and resolve customer issues efficiently and effectively.
  • Utilize graphic design skills to create marketing materials and social media graphics using Corel Draw as needed.
  • Assist in the development and execution of email marketing campaigns to engage with customers and promote our services.
  • Engage with customers on social media platforms, respond to inquiries and comments, and provide feedback to management on customer trends and concerns.
Requirements
  • A degree in any related field is preferred.
  • Proven experience in customer service or a related role is essential.
  • Proficiency in Corel Draw, Microsoft Office Suite (Excel, Word, PowerPoint), and familiarity with email marketing tools is required.
  • Strong understanding of social media platforms and best practices is necessary.
  • Excellent communication and interpersonal skills are essential.
  • Strong problem-solving abilities and attention to detail are required.
  • Ability to multitask and manage time effectively in a fast-paced environment is necessary.
Working Conditions

This role is a full-time position with a salary range of ₦70,000 - ₦100,000.



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