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Service Delivery Specialist

2 weeks ago

Ikoyi, Lagos, Nigeria Hospitality Recruitment placement Service (HRPS) Full time

Hospitality Recruitment Placement Service (HRPS) is seeking a Service Delivery Specialist to join our team. In this role, you will be responsible for delivering exceptional customer service, resolving issues efficiently, and providing feedback on our customer service process.

About the Job
  • Demonstrate a strong commitment to customer satisfaction and professionalism.
  • Communicate effectively with customers through various channels.
  • Acknowledge and resolve customer complaints in a timely manner.
  • Process orders, forms, applications, and requests accurately and efficiently.
  • Provide feedback on the efficiency of the customer service process.

To be successful in this role, you must have a B.SC/H.N.D in mass communication or any related field, 3 years' experience in a customer service role, and a strong track record of over-achieving quota.