
Client Experience Manager
4 days ago
Cassidy Holdings is seeking a skilled Customer Service Representative to join our team. The ideal candidate will possess excellent communication skills, be able to work in a fast-paced environment, and have prior experience in customer-facing roles.
Key Duties- Answer customer inquiries via phone, email, and live chat.
- Resolve customer complaints and issues in a professional and timely manner.
- Process customer orders, returns, and exchanges accurately and efficiently.
- Provide product information and assist customers with queries.
- Maintain detailed records of customer interactions.
- Collaborate with internal teams to address customer concerns and enhance processes.
- Stay updated on product knowledge and company policies.
- Proven experience in customer service roles.
- Effective communication and interpersonal skills.
- Strong analytical and problem-solving abilities.
- Proficient in using customer service software.
- Ability to multitask and prioritize in fast-paced environments.
- Attention to detail and accuracy in data entry.
- High school diploma or equivalent; additional education or training is beneficial.
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