Operations Manager

2 days ago

Ikeja, Lagos, Nigeria Lifted Africa Full time

Job Summary

The Operations Manager will be responsible for overseeing day-to-day operations while driving the planning, execution, monitoring, and successful delivery of multiple projects. This role requires a strong balance of strategic operations management and hands-on project execution. The ideal candidate is organized, resourceful, detail-oriented, and skilled at coordinating people, processes, and systems to ensure efficiency, high-quality outcomes, and client satisfaction.

Key Responsibilities

  1. Operations Management


• Oversee daily business operations to ensure efficiency, cost-effectiveness, and alignment with company goals.


• Develop and document operational processes, workflows, and SOPs to ensure consistency and scalability.


• Monitor resources, budgets, and timelines across multiple projects.


• Implement tools and systems for improved reporting, task management, and collaboration.

  1. Project Planning & Execution


• Lead the full life cycle of projects, from ideation and planning to execution and post-project evaluation.


• Define scopes, deliverables, timelines, and allocate resources effectively.


• Maintain up-to-date documentation including project plans, budgets, status reports, and risk logs.


• Ensure projects are delivered on time, within scope, and aligned to strategic objectives.

  1. Client & Stakeholder Management


• Act as the primary liaison between clients, partners, and internal teams.


• Translate client requirements into executable project strategies.


• Provide clear, consistent communication to stakeholders to ensure expectations are managed and met.


• Uphold premium client service standards across all touchpoints.

  1. Team Leadership & Coordination


• Assemble, coordinate, and manage cross-functional teams across projects.


• Delegate responsibilities clearly, track performance, and foster accountability.


• Mentor and guide team members to strengthen capacity and maintain high morale.


• Build a culture of collaboration, professionalism, and excellence.

  1. Vendor & Budget Oversight


• Identify, source, and manage vendors and service providers.


• Negotiate contracts to secure value while maintaining quality.


• Track budgets, control costs, and ensure financial integrity across projects.


• Align agreements with project goals, compliance, and legal requirements.

  1. Risk & Compliance Management


• Anticipate risks, develop contingency plans, and resolve issues proactively.


• Ensure compliance with health, safety, and regulatory standards.


• Lead crisis resolution during projects to safeguard client satisfaction and operational flow.

  1. Reporting & Continuous Improvement


• Deliver timely reports on project status, budgets, risks, and KPIs to senior leadership.


• Conduct post-project reviews, capturing lessons learned and areas for improvement.


• Measure performance against KPIs such as ROI, client satisfaction, operational efficiency, and team performance.


• Recommend and implement process improvements to drive continuous growth and innovation.

Qualifications


• Bachelor's degree in Business Administration, Project Management, or related field (Master's or certifications such as PMP/PRINCE2 a plus).


• 5+ years' experience in operations and/or project management, preferably in a fast-paced environment.


• Strong leadership and stakeholder management skills.


• Proven ability to manage budgets, vendors, and cross-functional teams.


• Excellent communication, negotiation, and problem-solving abilities.


• Proficiency with project management and collaboration tools (e.g., Asana, Trello, Jira, MS Project).

To apply, send your CV, salary expectations and notice period to

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