retail shop supervisor

Core Responsibilities

Product Expertise: Maintain a working knowledge of all products and product solutions offered within the outlet.

Staff Management: Participate in the hiring and training of subordinates; assign duties and maintain the roster; provide motivation and coaching to help team members meet performance goals; follow up on the results, through scheduled evaluations; discipline, counsel, and initiate corrective actions.

Customer Service: Ensure the highest level of customer satisfaction by handling inquiries and resolving queries and complaints effectively; establish good rapport with existing and potential customers; resolve other customer service issues.

Sales and Performance: Meet or exceed sales targets; implement all the TAPG marketing campaigns pertinent to the outlet as well as promotional initiatives to drive sales, store performance and increase profitability.

Inventory and Stock: Oversee inventory levels; participate in ordering, receiving and stocking; maintain healthy inventory through reorder levels; implement measures to avoid stock expiry, damages, theft, and wastage, shortages, overstocking, and expiry.

General Store Operations:Maintain the store's visual appearance, cleanliness, and organization, ensuring all products are displayed correctly in alignment with internal and regulatory standards.

Transactional and Financial Management:Sales watch; cash drawer, receipts, payments, and refunds management; participation in budgeting as well as budget implementation; monitor expenses to minimize waste.

Compliance: Ensure that the store aligns with the corporate governance mentality of the organization; complies with all company policies, procedures, as well as all applicable regulatory, health and safety regulations.

Cross Collaboration: Spearhead seamless interactions with other departments within the organization, as well as external consultants, stakeholders and regulatory authorities.

Local Market and Competition Watch: Investigate local market trends and popular products that would appeal to neighbourhood customers. Recognize future and present requirements by customers; monitor all the pertinent dynamics in all rival sales outlets, within the customer zone.

Reports: Prepare and submit all daily, weekly, monthly, quarterly, half-yearly and annual reports pertaining to the sales outlet.

Database: participate in developing and maintaining the KYC and vendor database.

Online Sales:Spearhead online sales and promotions for the outlet, through the company's platforms like websites and social media accounts.

Others: All other related responsibilities, as assigned.

Qualifications:

· A degree or its equivalent in business administration, marketing and sales, retail management, or any related field.

· 2-5 years relevant working experience.

Requirements and Skills

· Technical Skills:Familiarity with retail technology/ electronic equipment like POS systems, inventory management software, cash register and scheduling tools;

· Customer Service:A strong focus on providing excellent service and resolving customer issues;

· Communication Skills:Clear and effective communication with both staff and customers;

· Ability to work with minimum supervision and deliver results without excuses;

· Leadership and Management Skills: must carry team members along, without overfamiliarity;

· Problem-Solving: Ability to think on their feet and resolve issues quickly in a fast-paced environment;

· Organizational Skills:Excellent time management and attention to detail for tasks like inventory and visual merchandising;

· Experience:Previous supervisory or management experience in a retail setting is typically required, as is experience with sales, budgets, and financial reports.

· Attention to detail and the ability to multitask;

· Transparency, accountability, accuracy and integrity;

· Must be amendable to corporate governance.

Job Type: Full-time

Pay: From ₦100,000.00 per month

Application Deadline: 03/01/2026

Expected Start Date: 05/01/2026