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E-Channels Transaction Monitoring Officer

2 months ago

Lagos, Lagos, Nigeria Moniepoint Inc. Formerly TeamApt Inc. Full time
E-Channels Transaction Monitoring Officer E-Channels Transaction Monitoring Officer

Join our team as an E-Channels Transaction Monitoring Officer and play a critical role in detecting and preventing fraudulent transactions from customers' accounts.

Job Overview:
  • The E-Channels Transaction Monitoring Officer will work under the guidance of the Lead, Fraud Solutions Management to identify and prevent suspicious transactions from customers' accounts.
  • Collaborate with fraud prevention officers and fraud investigation and prosecution officers to ensure effective management of fraud risks.
Duties & Responsibilities:
  • Analyze E-Channel transactions to identify suspicious and unusual patterns and behaviors.
  • Flag suspicious transactions for additional reviews and place liens on fraudulent inflows.
  • Contact customers to verify the authenticity of transactions using enterprise applications and tools.
  • Investigate and identify fraudulent accounts, blocking or restricting them from carrying out transactions.
  • Monitor customers' accounts and transactions to determine those with high fraud risks.
  • Report suspicious outflows to beneficiary institutions and collaborate with external parties to salvage funds.
  • Communicate fraudulent outflows/inflows to the Fraud Investigation & Prosecution Team for detailed investigation.
  • Prepare timely reports on fraudulent transactions and collaborate with other teams to ensure compliance with internal policies and regulatory requirements.
Qualifications:
  • Bachelor's degree in a relevant field such as accounting, business administration, computer science, IT, information security, or economics.
  • Relevant accounting or security certifications such as ACA, CFE, or Security+ is an added advantage.
Experience:
  • 3-5 years of experience in transaction monitoring, customer service, fraud investigation, or fraud examination with proficiency in using fraud detection software and tools in Banking, Finance, FMCG, Insurance, or FinTech industries.
Competencies:
  • Strong understanding of payment transaction trends and account statement analysis.
  • Excellent team player, target driven, and highly motivated.
  • Excellent analytical and problem-solving skills.
  • Excellent understanding of transaction routing and processing.
  • Strong verbal, speaking, and written communication and interpersonal skills.
  • Excellent time management skills.
  • Knowledge of banking or FinTech industry regulations or standards may be necessary.