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Business Development

3 months ago

Lagos, Lagos, Nigeria DRYVA Logistics Full time

Responsibilities

Client Relationship Management:

  • Serve as the primary point of contact for key accounts, ensuring client satisfaction by addressing their needs and resolving any issues that arise.
  • Develop and maintain strong, long-term relationships with key clients, understanding their business objectives and aligning services tmeet their needs.

Account Growth and Retention:

  • Develop and implement account strategies tgrow revenue from existing clients, focusing on upselling and cross-selling opportunities, especially as the company expands intfreight forwarding.
  • Identify and pursue opportunities tdeepen relationships with key clients, including expanding service offerings tinclude freight forwarding and other logistics services.
  • Monitor client satisfaction and take proactive steps taddress any concerns, ensuring high levels of client retention and loyalty.

Sales and Business Development:

  • Collaborate with the sales team tidentify and secure new business opportunities within existing key accounts, particularly in the areas of freight forwarding and international logistics.
  • Participate in the development and execution of sales strategies tachieve revenue targets for key accounts.
  • Prepare and present proposals, service agreements, and contracts tclients, ensuring all terms are aligned with company goals and client expectations.

Client Relationship Management:

  • Serve as the main point of contact for key clients, addressing their needs and concerns.
  • Collaborate with internal teams e.g., operations, customer service tensure seamless service delivery tclients.
  • Conduct regular follow-ups with clients tensure satisfaction and explore additional business opportunities.

Market Analysis:

  • Stay informed about industry trends, market conditions, and competitor activities, particularly in the logistics and freight forwarding sectors.
  • Provide insights and recommendations tthe management team on potential business opportunities and risks within key accounts.
  • Analyze client data and feedback tidentify patterns, preferences, and areas for improvement in service delivery.

Reporting and Documentation:

  • Prepare regular sales reports, forecasts, and performance analysis.
  • Provide accurate and timely updates tthe management team on sales and business development activities.

Qualifications

  • Degree in any discipline with a minimum of 3 to 5 years of relevant experience in a related field e.g, e-commerce, logistics and supply chain, FMCG or real estate.
  • Strong negotiation skills, especially in contract management with clients and service providers.
  • Ability tanalyze market data, customer needs, and competitive landscapes tdrive strategic decision-making.
  • Ability tidentify challenges and develop effective, efficient solutions.
  • Experience in managing complex logistics projects, including coordination with multiple stakeholders.
  • Good communication skills - oral and written.
  • Relationship Management.
  • Must have appropriate knowledge of inspection agents, Banks, shipping companies, and Terminals.
  • Proficiency in Microsoft Office primarily Excel and Word
  • Ability twork independently.
  • Excellent interpersonal skills.