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Customer Experience Liaison
2 months ago
We are seeking a highly skilled and experienced Customer Experience Executive to join our team at our Lekki Phase 1 office.
Key Responsibilities:- Act as a beauty lifestyle product consultant to customers, providing expert advice and guidance on our luxury hair products.
- Offer information about merchandise selection to help customers choose wisely, ensuring they find the perfect product to meet their needs.
- Have deep product knowledge and exhibit familiarity with all product information, including features, benefits, and applications.
- Proactively engage with customers through various channels to understand their needs and preferences, providing personalized service and support.
- Address customer inquiries, concerns, and feedback promptly and effectively, striving for first-contact resolution and ensuring customer satisfaction.
- Encourage satisfied customers to become brand advocates through testimonials, reviews, and referrals, helping to build a loyal customer base.
- Maintain accurate and detailed customer records, ensuring confidentiality and compliance with data protection regulations.
- Minimum 2 years of proven experience in a similar position.
- OND / HND / Degree.
- Proximity to Lekki 1 axis will be considered.
Monthly Net Salary: N 100,000.00
