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Operations Coordinator
1 month ago
Job Title: Order Fulfillment Officer
Department: B2B
Reports to: B2B Manager
Job Summary: As an Operations Coordinator at BEST SERVICE RAYA, you will play a crucial role in ensuring seamless delivery experiences for our customers and sellers. You will be responsible for managing order fulfillment operations, analyzing large sets of data, and drawing conclusions to drive business success.
- Monitor and follow up with sellers on a daily basis to prepare orders and drop them in the EZEE warehouse.
- Verify that dropped items correspond to ordered items with the warehouse team.
- Update order status on marketplace spreadsheets daily, either delivered or returned.
- Collaborate with sellers to collect returned items and update spreadsheets accordingly.
- Confirm payment collection per order and update data accordingly.
- Provide daily reports of delivered orders to the finance team.
- Request weekly payments from sellers and confirm received payments and account balances.
- Offer training to sellers as needed.
Qualifications:
- Proficiency in Microsoft Office.
- Excellent interpersonal skills.
- Ability to analyze large sets of data and draw conclusions.
- Attention to detail.
