
Learning Support Advisor
14 hours ago
**Job Overview:**
The role of the Sales/Learning Support Advisory at Tuteria Limited is a key position that combines learning consultation, advisory, and revenue generation. The associate serves as the initial point of contact, interfacing between clients and tutors through seamless client onboarding, interaction, follow-up, conversion, loyalty, and retention to ensure a satisfactory learning experience.
The main responsibilities include introducing clients to diverse tutoring services, responding to client enquiries, learning expectations, tutor recommendations, budget negotiation, payment confirmation, conflict resolution, upselling, and cross-selling. To achieve daily deliverables, close collaboration with the tutors' success, customers' success, learning and design, marketing, and product teams is required for optimal user experience towards maximising learning solutions.
Key Responsibilities:- Client Acquisition/Account Assignment:
- Acquire and confirm client's request details.
- Prompt interaction with clients to manage leads acquired from various sources.
- Prompt response to clients' enquiries by calling them to initiate first contact and build trust.
- Client Onboarding:
- Provide clients with information about Tuteria's private, group, online, and offline services.
- Consultation with clients and tutors to discuss learning expectations.
- Provide learning needs assistance and suggest insightful recommendations.
- Respond to customers' enquiries and complaints via phone calls, emails, and SMS/WhatsApp chats.
- Identify and activate potential leads through cold calling.
- Clients and Tutors Interaction:
- Build and nurture Tuteria/tutors/clients relationships for immediate and future tutoring needs recommendation.
- Confirmation of tutors' availability and interest in tutor job offers.
- Process clients' requests by matching them with qualified or interested tutors that meet clients' unique expectations.
- Share tutors' profiles with clients for review.
- Groom prospective clients from initial interaction to conversion.
- Share of tutoring job information with tutors via SMS/WhatsApp.
- Clients Engagement:
- Daily follow-up on clients on the 'Pending' list and persuading them to book lessons.
- Identify prospects and sort clients into the 'Pending', 'Ready/Urgent', and 'Prospective' lists.
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