E-commerce Operations Manager

1 day ago


Lagos, Lagos, Nigeria Work in Nigeria Full time
Job Description

We are seeking a highly skilled E-commerce Operations Manager to join our team in Nigeria. This role will be responsible for managing the day-to-day operations of our e-commerce platform, ensuring seamless and efficient transactions.

Key Responsibilities:
  • Onboard new merchants and review existing ones on our e-commerce platform.
  • Manage inventory for all merchants and products.
  • Ensure effective order processing, returns, and refunds management.
  • Oversee daily product sales and ensure accurate transaction reconciliation.
  • Resolve escalated customer complaints.
Requirements:
  • Bachelor's degree in Marketing, Business Administration, or related fields.
  • 3-8 years' experience in e-commerce back-office, sales, or marketing.
  • Proficiency in Microsoft Office Suite.
  • Mandatory experience in the e-commerce business area.


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