E-commerce Operations Officer: Driving Business Success

5 days ago


Victoria Island, Nigeria MINISO LIFESTYLE NIGERIA LIMITED Full time
About the Role

We are seeking a highly skilled E-commerce Operations Officer to join our team at MINISO LIFESTYLE NIGERIA LIMITED. As a key member of our e-commerce operations team, you will be responsible for ensuring the smooth day-to-day operations of our online store.

Key Responsibilities
  • Manage and optimize e-commerce platforms to ensure high uptime, fast load times, and seamless user experience.
  • Analyze data and report on e-commerce performance metrics to identify areas for improvement and growth opportunities.
  • Stay up to date with industry trends and best practices to drive innovation and maintain competitive advantage.
  • Collaborate with the marketing team to develop and execute targeted campaigns to drive traffic and sales.
  • Developing strategies to improve the customer experience, handling customer inquiries and complaints, and ensuring customer satisfaction.
  • Coordinate with cross-functional teams to ensure efficient e-commerce operations, including inventory management, logistics, and customer support.
  • Establishing efficient order fulfillment processes and coordinating product shipments.
  • Ensure compliance with all applicable laws and regulations related to e-commerce operations.
Requirements
  • Bachelor's degree or Higher National Diploma.
  • Relevant professional qualification or certification is a plus.
  • Minimum of 2 years working experience in e-commerce operations or a similar role.
  • Good knowledge of operating e-commerce platforms and its functional modules is required.
What We Offer

We offer a competitive salary range of N4,500,000 - N6,500,000 per annum, depending on experience, as well as other benefits that include:

  • A comprehensive health insurance plan.
  • A pension scheme.
  • Opportunities for career growth and professional development.


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