Strategy & Operations Lead

Job Title: Strategy & Operations Lead

Reports to: CEO

Location: Ikeja, Lagos

Type: Full-time

About Strivo Labs

Strivo Labs is a digital execution company helping businesses achieve transformation through technology, automation, marketing, and talent solutions.

We partner with organisations to build systems, teams, and tools that drive sustainable growth. Our goal is to become Africa's most trusted execution partner for digital transformation and talent enablement — helping companies move from strategy to tangible results.

As we scale with new enterprise clients and high-growth startups, we're hiring a Strategy & Operations Lead to own performance, delivery excellence, and client growth outcomes.

Role Overview

The Strategy & Operations Lead will sit at the centre of Strivo Labs — driving operational precision, project performance, and commercial impact.

This role combines strategic execution, client success leadership, and operational intelligence. You'll partner with the CEO to design and implement systems that not only keep the company running smoothly but also accelerate client acquisition, retention, and delivery efficiency.

You are the bridge between vision and execution — ensuring that every client project, team process, and internal decision moves Strivo Labs closer to growth targets.

Core Responsibilities

1. Client Growth & Delivery Performance

• Oversee delivery of client projects in digital transformation, automation, and talent management — ensuring outcomes drive renewals and referrals.

• Build and maintain a unified delivery tracker for all client engagements with performance metrics and ROI.

• Ensure 95%+ on-time delivery and client satisfaction.

• Collaborate with the CEO and Business Development team to turn successful projects into case studies, upsells, and testimonials.

• Support client acquisition with operational insights (capacity forecasting, cost modelling, proposal input).

• Lead post-project reviews to measure business impact and client success outcomes.

1. Strategy & Growth Execution

• Translate company goals into quarterly OKRs, dashboards, and measurable deliverables.

• Track performance against revenue and growth targets across all verticals.

• Conduct strategic analysis on pricing, efficiency, and profitability per client.

• Identify and execute initiatives to improve client lifetime value and conversion efficiency.

• Support expansion of Strivo's talent programs (Lifted) and automation services with scalable delivery systems.

1. Operational Excellence & Systems Design

• Build and document the Strivo Operating Framework — end-to-end workflows for client onboarding, delivery, and reporting.

• Streamline handoffs between sales, delivery, and client management teams.

• Implement digital tools and automations (Airtable, Notion, Zapier, Power BI) to enhance visibility and speed.

• Track utilisation, delivery timelines, and margins across all client projects.

• Design KPI dashboards that make decision-making faster and data-driven.

1. Team Enablement & Leadership

• Create clarity and accountability for all project leads and departments.

• Run weekly performance reviews and align teams around key deliverables.

• Build a performance-driven culture that values precision, ownership, and continuous improvement.

• Partner with HR (Lifted) to ensure the right talent is deployed efficiently across projects.

1. Executive Partner to the CEO

• Serve as the CEO's right hand for strategic initiatives, investor updates, and operational insight.

• Prepare data-backed performance reports and recommendations for decision-making.

• Anticipate operational and client challenges before they escalate.

• Drive special projects that accelerate Strivo's positioning as Africa's #1 execution partner.

Skills & Experience

• 6–10 years in strategy, operations, or consulting within a digital, tech, or professional services environment.

• Strong commercial acumen — understands how delivery drives client retention, referrals, and profitability.

• Proven ability to build systems and dashboards for operational visibility.

• Exceptional project and stakeholder management skills.

• Proficient with workflow and analytics tools (Airtable, Notion, Power BI, Zapier, ClickUp, GSheets).

• Analytical, detail-oriented, and structured thinker with a bias for action.

• Experience working with cross-functional teams (marketing, tech, talent, client services).

How to Apply:

Send your CV, a short note detailing one transformation project or system you've built that improved business results, your expected salary, and notice period to:

Subject line: Strategy & Operations Lead – Strivo Labs