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Client Relationship Manager

2 months ago

Lagos, Nigeria Xymbolic Development Limited Full time

Job Summary:

  • Client Relationship Manager is responsible for managing relationships with clients throughout the sales process, from initial contact to post-sale support.

Key Responsibilities:

  • Manage client and sales databases, updating information regularly and ensuring data accuracy on Zoho books.
  • Handle all sales documentation accurately and efficiently, ensuring compliance with regulatory requirements.
  • Collect, manage, and document client feedback, inquiries, and complaints.
  • Proactively address client concerns and escalate issues as needed to ensure timely resolution.
  • Facilitate communication between clients and realtors, responding to inquiries and providing project updates.
  • Communicate project updates with clients and realtors at least once every month, providing timely information on project milestones and developments.
  • Handle the purchase process, including documentation and coordination with relevant stakeholders to ensure smooth transactions.
  • Build and maintain strong client relationships, fostering trust and loyalty through excellent service delivery.

Education/ Professional Qualification:

  • Bachelor's degree in Business Administration, Marketing, Communications, or related field.
  • Proven experience in client services, customer support, or related role preferably in real estate industry..
  • Certification in customer relations, customer services, or similar would be advantageous.

Experience

  • 1-2 years of experience in client services, sales, or a similar role.
  • Proficiency in CRM software, Microsoft Office Suite, and other relevant tools.
  • Detail-oriented and organized, with a high level of accuracy in data entry and record-keeping.
  • Strong commitment to delivering exceptional service and exceeding client expectations.
  • Ability to keep updated on new developments in the field of client services.
  • Excellent interpersonal and recordkeeping skills.