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General Manager

2 months ago

Abuja, Nigeria Getfit Technologies Full time

About the job

  • The ideal candidate will have experience leading a team and managing the daily operation of the business.
  • They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.

Responsibilities

  • The e-commerce General Manager will develop and carry out the strategic online marketing plans for the company . As such, e-commerce GM , must stay current with the online marketing environment and adapt sales strategy to best serve the interests of the organization and to keep pace with competition in their field.
  • The e-commerce General Manager is heavily involved with companies’ website, particularly advertising and content elements. Given the 24/7 nature of online shopping, e-commerce General Manager may work irregular hours and be on call to handle any issues that arise. e-commerce GM will often collaborate with content developers, fellow businesses heads and customers on regular basis.
  • The e-commerce GM is, in charge of an organization’s e-commerce and online operation division and report to the board of directors. General duties will include website design, market research, budgeting, sourcing products, pricing , managing P&L, project management, interviewing and training new key heads and lead employees, supervising the e-commerce division, and presenting project designs to upper management to achieve an annual profitable financial and Marketing plan as well as control and improve market share across all categories.
  • The E-commerce General Manager will be primarily responsible for overseeing, leading and managing the e-commerce department, operations department of the company with a significant online presence
  • The General manager will manage and lead other heads of departments.
  • E-commerce GM, will handle decision-making for the website, social media accounts, and online advertising. They will also be responsible for research and development of new online marketing strategies, and for hiring and training the rest of the E-commerce organization structure.
  • The e-commerce General Managers must get involved in setting budget and held responsible and accountable in front of upper management for the profitability of the e-commerce division.
  • Analyse new market trends, business opportunities and market segments in global and local landscape.
  • Analyse past performance of collections, categories and campaigns to improve marketing effectiveness and ROI.
  • Analyse service quality and customer satisfaction.
  • Assess potential partnership prospects.
  • Define and revise order fulfilment policies and procedures.
  • Design business questions to be used for data mining and analysis.
  • Develop a service recovery framework.
  • Develop and implement roadmap for online store's functionality.
  • Develop service operations.
  • Develop, manage and measure performance of vendor/ distributors relationships.
  • Drive e-commerce sales performance.
  • Encourage service innovation.
  • Generate ideas and strategies based upon data-driven insights and recommendations.
  • Implement e-commerce strategic and tactical programs.
  • Manage and review e-commerce operations and processes.
  • Manage customer retention and loyalty programs.
  • Manage sales, promotions, marketing and social media campaigns, and programs over digital platforms.
  • Manage the procurement and implementation of new technologies.
  • Measure order fulfilment and customer satisfaction performance.
  • Monitor and review data mining and analytics tools.

Qualifications

  • Management and Customer Service experience Strong administrative skills
  • Demonstrated ability to lead
  • Comfort working with budgets, payroll, revenue and forecasting Strong communications skills