Customer Service Representative

1 month ago


Lagos, Nigeria Monmartt Kids Full time

Responsibilities

  • Attend to customers online via various platforms.
  • Answer phone calls.
  • Maintaining a positive, empathetic and professional attitude towards customers at all times.
  • Acknowledging and resolving customers' complaints.
  • Processing orders, forms and requests.
  • Keeping records of customers interactions, transactions, comments and complaints.
  • Ensuring customer satisfaction.
  • Handling order fulfillment by ensuring orders are delivered on time.
  • Handling third party logistics.

Working Hours:

  • Mondays to Saturdays: 8:00am to 8:00pm
  • Sundays: 12:00pm to 06:00pm.
  • 6 Off days in a month.


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