Customer Support Lead
1 week ago
Position: Customer Support Lead
Industry: Technology Solutions
Location: Apata, Ibadan
Job Type: Full-Time
Job Description (Summary)
The Customer Support Lead will manage the daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries. This role includes process improvement, KPI tracking, and mentoring team members to provide exceptional customer experiences.
Customer Support Excellence
• Develop a deep understanding of company products to guide customers through troubleshooting.
• Manage escalated service requests, ensuring prompt resolution of complex issues.
• Oversee onboarding processes to ensure smooth customer transitions.
• Monitor staffing levels, including hiring, training, and scheduling, to maintain service quality.
Operational Efficiency & Process Improvement
• Design and implement efficient customer service processes.
• Regularly evaluate and update operational procedures to optimize service delivery.
• Identify recurring service issues and implement corrective actions.
• Collaborate with other departments to align support operations with business goals.
Data-Driven Management
• Track and analyze customer service trends to identify and resolve service gaps.
• Monitor performance metrics and provide regular reports to senior management.
• Develop disaster recovery and business continuity plans to ensure uninterrupted operations.
Team Leadership & Development
• Lead, mentor, and manage the customer support team, fostering a high-performance culture.
• Conduct performance evaluations, providing feedback and coaching for team improvement.
• Ensure compliance with industry regulations and company policies within the support team.
Cross-Departmental Collaboration
• Partner with sales, marketing, and finance teams to ensure cohesive customer service.
• Collaborate on key initiatives and projects to improve customer satisfaction and retention.
Working Relationships
• Internal: Work closely with cross-functional teams, including sales, marketing, and product teams.
• External: Engage with customers and stakeholders to enhance service delivery.
Required Qualifications & Experience
• 3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors.
• At least 2 years of experience in team management.
• Proficiency with customer service software and best practices.
• Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support.
• Exceptional interpersonal, written, and verbal communication skills.
• Ability to thrive in a fast-paced, dynamic environment and meet deadlines.
Budget: Open to Negotiation
How to Apply (The entire process will only take a few minutes)
Interested and qualified candidates should forward their resume to: recruitment@blakskill.com using Customer Support Lead as the subject of the mail.
-
Customer Support Team Lead
1 week ago
Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full timeJob Title: Customer Support Team LeadWe are seeking a seasoned Customer Support Team Lead to manage our customer support team and drive exceptional customer experiences.About the RoleThe ideal candidate will have 3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors. At least 2 years of...
-
Customer Support Team Manager
5 days ago
Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full timeAbout This RoleWe are seeking a highly skilled Customer Support Team Manager to join our team at Blakskill Limited. In this role, you will be responsible for leading and managing a team of customer support representatives, ensuring timely and effective resolution of customer inquiries.
-
Sales Team Lead
1 month ago
Ibadan, Oyo State, Nigeria SAKO SOLAR POWER Full timeJob Title: Sales Team LeadSales Team Lead Job DescriptionAbout the Role:We are seeking a highly skilled Sales Team Lead to join our team at Sako Solar Power. As a Sales Team Lead, you will be responsible for managing and training a team of sales professionals, improving their overall sales ability and driving business growth.Key Responsibilities:• Manage...
-
Administrative Support Specialist
1 month ago
Ibadan, Oyo State, Nigeria Pruvia Integrated Limited Full timeJob Title: SecretaryType: Full-TimeLocation: Ibadan, Oyo StateIndustry: Manufacturing CompanyJob SummaryOur client, a leading player in the manufacturing sector, requires a secretary with experience in a manufacturing environment. In this role, you will provide administrative support to ensure the smooth operation of the company. Key responsibilities include...
-
Administrative Support Professional
2 weeks ago
Ibadan, Oyo State, Nigeria PRUVIA INTEGRATED LIMITED Full timePRUVIA INTEGRATED LIMITED is seeking a skilled Administrative Support Professional to join our team in Ibadan, Oyo State. This role involves providing administrative and clerical support to ensure efficient operation of the manufacturing company.About the RoleThe ideal candidate will possess strong organizational skills, attention to detail, and the ability...
-
Administrative Support Professional
1 week ago
Ibadan, Oyo State, Nigeria Pruvia Integrated Limited Full timeAbout Pruvia Integrated LimitedWe are a leading manufacturing company based in Ibadan, Oyo State. Our team is dedicated to delivering exceptional products and services.
-
Lead Chemistry Educator
3 weeks ago
Ibadan, Oyo State, Nigeria Dexterity Global Group Full timeChemistry Teacher Opportunity at Dexterity Global GroupWe are seeking a highly skilled and motivated Chemistry Teacher to join our academic team.Salary: ₦100,000 (negotiable based on experience)About the RoleThis is an exciting opportunity for educators who are passionate about inspiring students and guiding them toward academic success in Chemistry. As a...
-
Restaurant Team Leader
1 month ago
Ibadan, Oyo State, Nigeria FESTAN FOODS Full timeFESTAN FOODS Restaurant Supervisor RoleKey Responsibilities:Support the restaurant manager in overseeing daily operations and ensuring compliance with company policies and regulations.Supervise and train staff, assigning tasks and addressing performance issues to maintain a high level of service.Handle customer inquiries and complaints, ensuring customer...
-
Sales Director
2 months ago
Ibadan, Oyo State, Nigeria Elukaz Travel and Tours Limited Full timeKey Responsibilities: Generate leads and convert sales opportunities into revenue growth. Identify and capitalize on new and existing sales and marketing opportunities to drive business expansion. Build and maintain strong customer relationships to ensure repeat business and referrals. Develop and execute business development strategies to achieve sales...
-
Leading English Instructor Opportunity
4 weeks ago
Ibadan, Oyo State, Nigeria Dexterity Global Group Full timeWe are seeking a dedicated and experienced English instructor to enhance our educational programs. With a strong background in teaching the British curriculum, you will play a vital role in shaping the academic journey of our students.Key Responsibilities:Develop and deliver engaging English lessons aligned with the British curriculum, ensuring comprehensive...
-
Executive Director of Culinary Operations
3 weeks ago
Ibadan, Oyo State, Nigeria FESTAN FOODS Full timeAbout FESTAN FOODS:We are a leading food service company dedicated to delivering exceptional dining experiences.Job Overview:FESTAN FOODS is seeking an experienced Executive Director of Culinary Operations to lead our culinary team and drive business growth.Key Responsibilities:Manage day-to-day restaurant operations, ensuring seamless delivery of...
-
Senior Loan Recovery Specialist
2 weeks ago
Ibadan, Oyo State, Nigeria VICTORY EMPOWERMENT CENTRE Full timeVictory Empowerment Centre Job OpportunityVICTORY EMPOWERMENT CENTRE is seeking a highly motivated and results-driven Field Officer to join our team. As a key member of our organization, you will play a vital role in ensuring the success of our loan recovery operations.About the RoleThe ideal candidate for this position will be responsible for recovering...
-
Portfolio Manager
2 weeks ago
Ibadan, Oyo State, Nigeria Fort Knox Outsourcing Full timeJob OverviewFORT KNOX OUTSOURCING is a leading provider of outsourcing services, partnering with top-tier clients to deliver exceptional results. We are currently seeking a highly skilled Portfolio Manager - Merchant Loan Field Credit to join our team.About the RoleThe Portfolio Manager - Merchant Loan Field Credit will be responsible for evaluating clients'...
-
Loan Portfolio Manager
4 weeks ago
Ibadan, Oyo State, Nigeria Fort Knox Outsourcing Full timeJob OpportunityFORT KNOX OUTSOURCING, a leading commercial bank with international presence, seeks to fill the position of Loan Portfolio Manager in Ibadan.About the Role:As a Loan Portfolio Manager, you will be responsible for evaluating clients' financial information, verifying merchants and assessing risk ratios. Your key duties will include onboard...
-
Loan Credit Officer
2 months ago
Ibadan, Nigeria Fort Knox Outsourcing Full timeFORT KNOX OUTSOURCING - Our client, a Leading Commercial Bank (with offices on 3 continents), is recruiting suitable candidates to fill the position below: Job Title: LOAN CREDIT OFFICERS (PORTFOLIO MANAGER) Location: Ibadan Monthly Salary – N130,000 Job Summary As the Merchant Loan Field Credit portfolio manager, you understand lending, you are...
-
Sales Manager and Sales Executives
2 months ago
Ibadan, Nigeria Elukaz Travel and Tours Limited Full time- Generate leads and convert sales - Identify and capitalize on new and existing sales and marketing opportunities to drive growth. - Build and maintain customer relationships - Develop and execute business development strategies - Listening to the customers' needs to generate repeat sales. - Documenting customer information, payment and reactions to...
-
Loan Credit Portfolio Manager
2 months ago
Ibadan, Oyo State, Nigeria Fort Knox Outsourcing Full timeJob Title: Loan Credit OfficerFORT KNOX OUTSOURCING - Our client, a leading commercial bank, is seeking a skilled Loan Credit Officer to join their team.Job SummaryAs a Loan Credit Officer, you will be responsible for evaluating clients' financial information, verifying merchants, and assessing risk ratios. You will work closely with the business platform to...
-
Solar Inverter Sales Professional
2 weeks ago
Ibadan, Oyo State, Nigeria SAKO SOLAR POWER Full timeSako Solar Power is a leading company in the solar energy industry, and we are currently seeking a highly motivated and experienced Solar Inverter Sales Professional to join our team.We offer a competitive salary of $80,000 - $100,000 per annum, depending on experience and qualifications. This role is perfect for someone with two years of experience in sales...
-
Loan Portfolio Manager
1 month ago
Ibadan, Oyo State, Nigeria Fort Knox Outsourcing Full timeFORT KNOX OUTSOURCING - Our client, a leading commercial bank, is recruiting a suitable candidate to fill the position below:Job Title: Loan Credit Officer (Portfolio Manager)Location: N/AMonthly Salary – N130,000Job SummaryAs the merchant loan field credit portfolio manager, you will evaluate clients' financial information, verify merchants, and assess...
-
Delivery / Sales Driver
2 months ago
Ibadan, Nigeria CaresGate Africa Ltd Full timeJob Summary: Caresgate Africa Ltd, a leading e-commerce company in the FMCG sector, is seeking a motivated and reliable Delivery Sales Driver to join our dynamic team. The ideal candidate will be responsible for delivering products to our customers while promoting sales and ensuring customer satisfaction. This role requires a blend of excellent driving...