Client Acquisition and Engagement Lead

1 day ago

Lagos, Lagos, Nigeria Tuteria Limited Full time

**About Us:**

Tuteria Limited is a leading EdTech company dedicated to revolutionizing education through innovative learning solutions. Our team is passionate about making a positive impact on people's lives, and we are committed to excellence in everything we do.

**Job Summary:**

The Sales/Learning Support Advisor will be responsible for driving revenue growth, delivering exceptional client experiences, and collaborating with internal teams to provide seamless onboarding, engagement, and support services. This role requires a strong ability to communicate effectively, build relationships, and drive results in a fast-paced work environment.

**Key Responsibilities:**

• Client Acquisition: Acquire and confirm client request details, manage leads, and respond promptly to enquiries via phone calls, emails, and SMS/WhatsApp chats.

• Client Onboarding: Provide clients with information about Tuteria's private, group, online, and offline services, consult with clients and tutors to discuss learning expectations, and offer insightful recommendations.

• Clients and Tutors Interaction: Build and nurture relationships between Tuteria, tutors, and clients for immediate and future tutoring needs recommendation, process clients' requests by matching them with qualified or interested tutors, and share tutors' profiles with clients for review.

• Clients Engagement: Daily follow-up on clients on the 'Pending' list, persuading them to book lessons, identifying prospects, sorting clients into the 'Pending', 'Ready/Urgent', and 'Prospective' lists, and regular outreach/follow-up on 'prospective' clients to market/promote services.

• Sales and Conversion: Negotiate with clients and tutors for the best bargain, convince clients to make payments to secure slots with preferred tutors, offer discounts to boost sales, promote a term payment plan to encourage multiple months of payment, and exchange payment information with clients via email or e-message.

• Followup and Conflict Resolution: Exchange contact details between clients and tutors, advise clients on the need for separate/specialized tutors, assist clients in troubleshooting challenges and finding solutions within the platform, provide feedback to the product team on common issues and user pain points for continuous improvement, and manage communication issues to prevent escalations and refunds.

• Sales Booking and Reporting: Maintain an accurate record of clients' requests and interactions, document clients' request history and sales journey, and provide daily, weekly, monthly, quarterly, and annual sales reporting.

**Qualifications and Requirements:**

To succeed in this role, you will need:

• A Bachelor's degree in a relevant field (Education, Sales & Marketing, Business Administration)

• 2+ years of experience in Sales, Customer Experience/Support

• Strong communication and relationship-management skills

• Ability to manage multiple client accounts and prioritize tasks effectively

• Familiarity with CRM software (e.g., Zoho, Salesforce, HubSpot)

• An innovative, result-driven mindset with a passion for enhancing clients' satisfaction and loyalty

• Experience with educational technology platforms or products is an added advantage

**What We Offer:**

We offer:

• Opportunity to work in a fast-growing EdTech company with a mission to transform education

• Training programs and career growth opportunities

• Collaborative work environment and supportive team culture

**If You Are Interested:**

Please apply for this exciting opportunity to join our dynamic team and contribute to shaping the future of education.

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