Customer Experience Ambassador

3 days ago


Igbogbo Ikorodu, Nigeria Ascentech Service Limited Full time

We are seeking a friendly and detail-oriented customer service professional to serve as the primary point of contact for our valued customers. This role is ideal for individuals who possess excellent communication skills, a positive attitude, and a passion for helping others.

Key Responsibilities:
  • Provide timely and courteous responses to customer inquiries via phone, email, or messaging platforms.
  • Address customer concerns and issues effectively, ensuring satisfaction and retention.
  • Evaluate and resolve complex customer complaints or issues, escalating them when necessary to ensure prompt resolution.
  • BUILD STRONG CUSTOMER RELATIONSHIPS through proactive communication, follow-ups, and continuous support.
  • Ensure accurate record-keeping of customer interactions, inquiries, and complaints in our CRM system.
  • Identify and report trends in customer issues to improve overall service quality.
Qualifications:
  • Minimum of SSCE/OND qualification
  • Previous experience in customer service or a related field is preferred but not required
  • Excellent verbal and written communication skills
  • Strong problem-solving skills with the ability to think critically and adapt quickly
  • Ability to handle high volumes of customer inquiries while maintaining a positive attitude
  • Proficiency in using CRM software, Microsoft Office Suite, and other customer service tools
  • Willingness to work flexible hours, including weekends or evenings if required


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