Customer Support Operations Manager

4 days ago


Ibadan, Oyo State, Nigeria BLAKSKILL LIMITED Full time

Job Description

At BLAKSKILL LIMITED, we are seeking a highly skilled Customer Support Operations Manager to lead our customer support team. This is a challenging and rewarding role that requires excellent leadership and management skills, as well as a deep understanding of customer service principles and practices.

Key Responsibilities:

  • Manage the daily operations of the customer support team, ensuring timely and effective resolution of customer inquiries.
  • Develop and implement efficient customer service processes to optimize service delivery.
  • Collaborate with other departments to align support operations with business goals.
  • Track and analyze customer service trends to identify and resolve service gaps.
  • Lead, mentor, and manage the customer support team, fostering a high-performance culture.

Requirements:

  • 3-4 years of experience in customer service roles, preferably in e-commerce, logistics, fintech, or supply chain sectors.
  • At least 2 years of experience in team management.
  • Proficiency with customer service software and best practices.
  • Strong understanding of end-to-end e-commerce processes, from conversion through fulfillment to support.
  • Exceptional interpersonal, written, and verbal communication skills.

Salary: ₦120,000 - ₦180,000 per month, depending on experience and qualifications.



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