Diesel Truck Service Center Manager

6 days ago


Lagos, Lagos, Nigeria MarbleClear limited Full time

We are seeking a highly skilled and experienced Service Center Manager to lead our service center and workshop operations. This is an exciting opportunity for a dynamic individual who can drive operational excellence, meet revenue targets, and maintain high customer satisfaction standards.

Key Responsibilities:
  • Oversee and manage the service center/workshop operations to ensure efficient and effective delivery of services.
  • Interface with customers, providing expert advice on service routines and maintenance services to build strong relationships and trust.
  • Achieve company revenue targets for the workshop by identifying opportunities for growth and implementing strategies to increase sales.
  • Diagnose and identify vehicle issues or faults through customer questioning, inspection, or road test, and communicate findings clearly and concisely.
  • Prepare and present detailed service or repair order time, cost, and labor estimates to customers for approval, ensuring transparency and accuracy.
  • Schedule and organize service appointments with customers to minimize downtime and maximize productivity.
  • Confirm and ensure all complaints are rectified with road test certification, maintaining high levels of customer satisfaction.
  • Maintain accurate and up-to-date service history data of vehicles, advising customers on other service areas required for effective vehicle usage.
  • Ensure vehicles are delivered as per agreed terms, communicating any delays in advance to maintain customer expectations.
  • Obtain customers' signatures and approval for completed repairs or service jobs, maintaining a paper trail for quality control purposes.
  • Maintain high customer satisfaction standards by monitoring and addressing any issues promptly and efficiently.
  • Coordinate workshop technicians and teams for quality service delivery, ensuring seamless communication and collaboration.
  • Provide regular reports on workshop operations, including weekly, monthly, quarterly, and yearly reviews to inform business decisions.
  • Coordinate with the store manager to ensure the right spare parts are provided for vehicles, streamlining inventory management and reducing waste.
  • Manage, train, and supervise mechanics on vehicle service or repairs, approving job completion and ensuring quality standards are met.
  • Actively participate in the recruitment of the technical team, identifying top talent and promoting a positive work culture.
  • Maintain daily briefings, allocate tasks, and ensure all tools are accounted for and kept properly, promoting a safe and organized workspace.
  • Provide SLA (Service Level Agreement)/AMC (Annual Maintenance Contract) for fleet customers, ensuring compliance and meeting regulatory requirements.

Requirements:

  • B.Sc./B.Tech. in Mechanical Engineering or related field.
  • Minimum of 5 years of experience in a similar role, preferably in diesel truck and bus diagnostics and maintenance.
  • Practical diagnostic and resolution abilities on diesel trucks and buses, with a strong understanding of fleet management and maintenance principles.
  • Excellent communication, emotional intelligence, and problem-solving skills, with the ability to manage customer expectations and maintain high levels of satisfaction.
  • Proficiency in Microsoft Office tools (Word, Excel, PowerPoint), with the ability to analyze data and create reports to inform business decisions.
  • Strong leadership skills with the ability to manage, train, and supervise a team, promoting a positive work culture and driving operational excellence.


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