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Business Relationship Partner

3 months ago

Port Harcourt, Rivers State, Nigeria Arravo Global Services Full time

Job Purpose:

  • We are seeking a dynamic and results-driven Business Relationship Partner.
  • This position offers the opportunity to play a crucial role in optimizing asset and materials management processes through software integration, compliance management and automation initiatives.
  • The personnel will contribute to enhancing operational efficiency and driving digital transformation.

Responsibilities

Act as a Relationship Manager

  • Build strong, collaborative relationships with business clients.
  • Build strong, collaborative relationships with IT service owners.
  • Track client satisfaction with services provided.
  • Continuously improve, based on feedback from clients.
  • Communicate With Business Stakeholders
  • Ensure that effective communication occurs related to service delivery and project delivery e.g. planned downtime, changes, open tickets.
  • Manage expectations of multiple business stakeholders.
  • Provide a clear point of contact within IT for each business stakeholder.
  • Act as a bridge between IT and the business.

Service Delivery

  • Understand at a high level the services and technologies in use.
  • Work with clients to plan and make sure they understand the relevance and impact of IT changes to their operations.
  • Define, agree to, and report on key service metrics.
  • Act as an escalation point for major issues with any aspect of service delivery.
  • Work with service owners to develop and monitor service improvement plans.

Project Delivery

  • Ensure that the project teams provide regular reports regarding project status, issues, and changes.
  • Work with project managers and clients to ensure project requirements are well understood and documented and approved by all stakeholders.
  • Ensure that the project teams provide key project metrics on a regular basis to all relevant stakeholders.

Knowledge of the Business

  • Understand the main business activities for each department.
  • Understand which IT services are required to complete each business activity.

Position Requirements

Qualifications & Education

  • Formal education with minimum of 4 years of work experience in a relevant business or technology discipline.
  • Strong knowledge in business analytics is very important.
  • Highly motivated and self-directed; able to effectively prioritize and execute while under pressure.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.
  • Proven ability to communicate and explain complex issues in clear, concise, persuasive language both verbally and in writing.
  • Highly adaptable and flexible; able to adjust quickly to new situations and changing priorities.

Knowledge & Experience

  • Understand and able to communicate core concepts and lifecycle of IT lines of service e.g. hardware, software, security, project management.
  • Understand and able to communicate technology fundamentals to business teams.
  • Able to communicate up and down the management chain, providing the appropriate message to the audience.