Service Delivery Manager

3 days ago


Ikoyi, Lagos, Nigeria Hospitality Recruitment placement Service (HRPS) Full time

We are looking for a dedicated Service Delivery Manager to oversee the delivery of exceptional customer experiences. The successful candidate will be responsible for managing a team of customer service representatives, ensuring that customer satisfaction levels are consistently high.

Responsibilities:
  • Lead a team of customer service representatives.
  • Develop and implement customer service strategies.
  • Ensure that customer satisfaction levels are consistently high.
  • Communicate with customers through various channels.
  • Process orders, forms, applications, and requests.
  • Keep records of customer interactions, transactions, comments, and complaints.
Qualifications:
  • Bachelor's degree in business administration or any other related field.
  • At least 5 years of experience in a management role.
  • Strong leadership and communication skills.


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