ITC Worldwide INC Sales Strategist

2 days ago


Abuja, FCT, Nigeria ITC Worldwide INC Full time

The Business Development Executive is a crucial role at ITC Worldwide INC, responsible for driving sales and business growth in the area of post-warranty support for Microsoft Dynamics 365 solutions. This individual will identify and secure new business opportunities, nurture existing client relationships, and work closely with cross-functional teams to deliver exceptional post-warranty IT services.

Main Responsibilities:
  • Market Research and Strategy Development:
    • Conduct thorough market analysis to identify trends, opportunities, and key prospects in Microsoft Dynamics 365 post-warranty support services.
    • Develop and implement strategic business development plans to increase revenue and expand the client base.
    • Stay informed on the latest Dynamics 365 updates, post-warranty support trends, and competitor offerings to maintain a competitive edge.
  • Client Acquisition and Engagement:
    • Identify, target, and engage potential clients requiring post-warranty support for Microsoft Dynamics 365 implementations.
    • Conduct consultative sales meetings to understand client needs and propose tailored support solutions.
    • Build strong relationships with decision-makers in businesses using or considering Microsoft Dynamics 365 solutions.
  • Post-Warranty Support Sales:
    • Develop customized service packages including technical support, system maintenance, and service agreements for post-warranty Dynamics 365 solutions.
    • Provide clients with post-warranty lifecycle services, including software updates, troubleshooting, and performance optimization.
    • Collaborate with technical teams to ensure proposed solutions meet the client's operational needs and are aligned with Microsoft's best practices.
  • Customer Retention and Upselling:
    • Evaluate ongoing satisfaction with support services by maintaining regular contact with clients and addressing their technical needs.
    • Identify opportunities to upsell additional services, such as version upgrades, system integration, or extended support contracts.
    • Act as the point of contact for escalations, working closely with technical and service delivery teams to resolve issues.


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