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2 days ago
The Business Development Executive is a crucial role at ITC Worldwide INC, responsible for driving sales and business growth in the area of post-warranty support for Microsoft Dynamics 365 solutions. This individual will identify and secure new business opportunities, nurture existing client relationships, and work closely with cross-functional teams to deliver exceptional post-warranty IT services.
Main Responsibilities:- Market Research and Strategy Development:
- Conduct thorough market analysis to identify trends, opportunities, and key prospects in Microsoft Dynamics 365 post-warranty support services.
- Develop and implement strategic business development plans to increase revenue and expand the client base.
- Stay informed on the latest Dynamics 365 updates, post-warranty support trends, and competitor offerings to maintain a competitive edge.
- Client Acquisition and Engagement:
- Identify, target, and engage potential clients requiring post-warranty support for Microsoft Dynamics 365 implementations.
- Conduct consultative sales meetings to understand client needs and propose tailored support solutions.
- Build strong relationships with decision-makers in businesses using or considering Microsoft Dynamics 365 solutions.
- Post-Warranty Support Sales:
- Develop customized service packages including technical support, system maintenance, and service agreements for post-warranty Dynamics 365 solutions.
- Provide clients with post-warranty lifecycle services, including software updates, troubleshooting, and performance optimization.
- Collaborate with technical teams to ensure proposed solutions meet the client's operational needs and are aligned with Microsoft's best practices.
- Customer Retention and Upselling:
- Evaluate ongoing satisfaction with support services by maintaining regular contact with clients and addressing their technical needs.
- Identify opportunities to upsell additional services, such as version upgrades, system integration, or extended support contracts.
- Act as the point of contact for escalations, working closely with technical and service delivery teams to resolve issues.
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Abuja, FCT, Nigeria ITC Worldwide INC Full timeThis exciting opportunity is available for a skilled Business Development Executive at ITC Worldwide INC. The successful candidate will drive sales and business growth in post-warranty support for Microsoft Dynamics 365 solutions. Key responsibilities include market research and strategy development, client acquisition and engagement, post-warranty support...
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